Current Processing Time: (Updated: 01/28/21) 3-7 days
Do you ship internationally/overseas: Currently Not Offered.
How many yards can fit into a package?:
This depends on the thickness and width of the fabric you ordered. Here is a list of the MOST you can fit into each size box (depending on fabric thickness). For more specific questions about your order, please contact us.
PADDED FLAT RATE ENVELOPE (PFRE): up to 1-maybe 4 yards
MEDIUM FLAT RATE BOX (MFRB): up to 7-10 yards
LARGE FLAT RATE BOX (LFRB): up to 14-20 yards
*INTERNATIONAL RATES: We ship with USPS products. International shipping can be expensive, but please be aware that we only charge what USPS charges. We, unfortunately, do not make these rates or have control over them.
*PLEASE NOTE: Orders of 40+ yards are over our calculators max so shipping is not charged until we can get an exact assessment of the cost of shipping. In these cases, we will contact you when we have an exact shipping total for you.
Shipping Rates: Please also note that the shipping rates for many items we sell are weight-based. We ship in flat rate USPS priority boxes but use the weights to help the shipping calculator pack the correct yardage into a specified box size. We combine orders IF possible and refund shipping overages if applicable.
Due to the nature of our fabric products we do not accept returns as we cannot guarantee the condition of the fabric once it leaves our facility.
We accept cancellations on orders that have not yet been cut or packed but do impose a 20% cancellation fee. This fee is to cover the time it takes our employees to process the order changes, initiate the refund and to restock the store. We do this as a courtesy instead of raising our prices across the board. Thank you for your understanding.
However, if there is an issue with your order, send an email to: firstname.lastname@example.org with your order number and details about the issue. It is our goal to respond to you within 24 business hours. Please be aware that at times is high volume this could be extended. We will get back to you ASAP. Your business is very important to us and we appreciate your patience.